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Knowledgebase

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Help us improve the app for everyone
Why can't I comment on the Fan Wall?
How will I know when an artist is about to do a live broadcast?
How do I watch video from the app on my TV?
Why are apps only available for 17 years or older?
I've subscribed but my account still appears as free
Why can I not comment during live broadcasts?
I forgot my password. How do I get in to the app?
I missed a live broadcast. Will it be available again?
I've got an idea for an improvement
How do I add my profile picture in the app?
How do I cancel my subscription?
How do I contact the artist?
I've upgraded to Premium but I still can't access premium content
I ordered merchandise and have a question about my order.
I have a question about tickets for an event or concert/gig
How do I request a refund for my subscription?
How do I buy coins to spend within the app?
  • Top articles
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Help us improve the app for everyone

Category: Knowledgebase

How do I cancel my subscription?

Category: Knowledgebase

Why can't I comment on the Fan Wall?

Category: Knowledgebase

I've upgraded to Premium but I still can't access premium content

Category: Knowledgebase

I've subscribed but my account still appears as free

Category: Knowledgebase

How will I know when an artist is about to do a live broadcast?

Category: Knowledgebase

How do I buy coins to spend within the app?

Category: Knowledgebase

How do I request a refund for my subscription?

Category: Knowledgebase

I have a question about tickets for an event or concert/gig

Category: Knowledgebase

I ordered merchandise and have a question about my order.

Category: Knowledgebase

How do I contact the artist?

Category: Knowledgebase

How do I add my profile picture in the app?

Category: Knowledgebase